UKK

 

How to log in on mobile device?

How to log out on mobile device?

How can I make a reservation?

How can I renew my loans?

Why can't I renew my loan?

What is the Media List?

Why have I lost my borrowing rights?

Why don't I receive email reminders?

What if I lose my library card?

 

How to log in on mobile device?

Press the green arrow icon at the top of the web library page. Fields for library card number and PIN code will appear on the screen. You will get a PIN code from the library at the customer service desk.

 

How to log out on mobile device?

Press the green character icon at the top of the web library page. A list will appear on the screen. Press the red Log out link at the top of the list.

 

How can I make a reservation?

To make a reservation, you need to be logged in with your username and password. Your username is your library card number (on your card under the barcode), and your password is your 4-digit PIN, which you can get from the library customer service desk.  

Perform a search using quick search, expanded search or advanced search. Click the retrieved title open from the search page. Item data and availability information will appear on the page.  Before making a reservation, check the item’s availability in different libraries. You need to log in at the latest at this stage in order to make the Reserve button visible. After logging in, the Reserve button will appear above the + Add to media list button. 

The Reserve button will open a menu, from which you can select a normal (targeted at material of the pick-up location municipality) or a regional (targeted at the entire Ratamo area) reservation. Select the municipality and the branch library, from which you want to collect the reservation. The validity period is preset for one year, and the reservation will be valid immediately. By changing the dates, you can restrict the validity period to suit your needs. In the end, click Save. You will find your reservation in My Reservations at the top of the page.

 

How can I renew my loans?

You can renew individual loans in My Loans by pressing the Renew button. You can also check the boxes beside the items you wish to renew, and after making the selection click Renew selected loans at the top. All loans can be selected at the same time by checking the box above the list.  

If you can not renew your loans, the reason may be that you have renewed them already for five times, which is the maximum. You can see under the Renew button how many renewals you have left for each loan. Losing your or your dependant’s borrowing rights might also be the reason for not being able to renew your loans.

 

Why can't I renew my loan?

The web library will notify you with a red text, if renewal is not possible. The reason is usually one of the following: 

  • Another customer has reserved the item
  • You have reached maximum amount of renewals (5 renewals per loan)
  • You have already renewed the loan on the day in question
  • An invoice has been sent
  • The loan is a quick loan (lending period is 7 days, can not be renewed)
  • The customer or his/her dependant has lost his/her borrowing rights. 

 

What is the Media List?

The Media List is a valuable tool, if you want to write down interesting titles. Materials that you add to your list are not added to your loans and they are not automatically reserved for you. You can add any titles you wish to remember to your list.  The added items will only remain on your list, if you are logged in. Otherwise you will lose the contents when you leave the web site. You can add items to your list, whenever there is an + Add to media list button on the page.   

 

Why have I lost my borrowing rights?

If your borrowing rights have been suspended, you will see it on your loans when you try to renew them. Losing your borrowing rights usually reults from one of the following:

  • You have reached the 20€: charge limit
  • One or more loans are so late, that an invoice has been sent
  • You dependant's borrowing rights have been suspended

Please contact your library in case you have lost your borrowing rights.

 

Why don't I receive email reminders?

It is possible to get email reminders of the upcoming due dates in your email. The library will daily receive a report of all sent reminders. The report reveals if there are any messages that have not reached their destination. Unsent messages can be resent. Sometimes the message is sent but not received in the customer’s mailbox.  Here are some possible solutions:

 

  • The message has been caught by the junk mail filter.

Check your junk mail folder. To ensure recieving due date reminders and pick-up messages, add the address noreply@ratamokirjastot.fi to your list of allowed senders. Please contact your own library, in case you have problems with your email messages. Especially Hotmail addresses may easily mark automatic library messages as junk mail. 

  • Has the address been spelled correctly in the library system?

You can check the spelling of your email address by logging in the web library and opening My Pofile from My Pages. You can also ask a librarian to check your details in the library. 

  • Check the message settings.

Log in the web library and open My Pages – My Profile – Notification Method. Do you have the due date alert in use? Choose an alert 1 - 5 days before the due date. Zero (0) signifies that messages will not be sent. You can also ask a librarian to check your details in the library.

  • Data communications error.

Sometimes a temporary error can cause the disappearance of an already sent due date reminder. Subsequent messages should, however, be sent and received normally.

In case the problems contienue or you need help with managing your message settings, please contact the staff of your branch library.

 

What if I lose my library card? 

Contact your branch library without delay, if you have lost your library card. To prevent misuse, the card can be temporarily suspended. The library always informs a customer of a library card that has been found and returned to the library. Please make sure that your contact information is up to date in the system. A lost card can also be replaced with a new one. In this case the old card will no longer be valid. A new card costs 2€ for adults and 1 € for children under 15 years of age.